Refund Policy
Refund Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If your item is faulty/damaged we must be notified within 7 days of delivery otherwise we may not be able to offer a refund or exchange.
Goods that are not faulty and printed to the customer's specification cannot be returned or exchanged as they are produced to the customer's requirements unless the garment is faulty or there is an issue with the design. Our aim is to provide 100% customer satisfaction, so if this is the case you must contact us within 7 days of delivery and provide clear evidence of the defect. If we are satisfied that there is a defect in the garment provided we will endeavour to resolve the issue by way of a replacement or full refund.
Faulty goods should be returned to us within 30 days of receipt for investigation. Please be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded delivery service when returning goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. High-quantity orders (blank garments) will be subject to store credit refund only.
Additional non-returnable items:
Gift cards
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tshirtprintinguk.co.uk.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. We do not exchange customised products due to there nature unless damaged. If you need to exchange it for the same item, send us an email at sales@tshirtprintinguk.co.uk and send your item to:
T Shirt Printing UK
Unit 1 Beaumont Business Centre
Beaumont Close
Banbury
Ox16 1TN
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
T Shirt Printing UK
Unit 1 Beaumont Business Centre
Beaumont Close
Banbury
Ox16 1TN
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund at our discretion.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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