Delivery & Returns

Cancellations

Please act fast if you realise you have made a mistake with your order. Changes to your order are only possible if we have not yet started printing. Expenses are incurred once an order is placed with us. Artwork will move forward for production, un-stocked garments are ordered which means sometimes it is not always possible to cancel or change an order. 

If an order is cancelled once placed, T Shirt Printing UK reserves the right to charge for artwork fees, restocking charges and any other expenses incurred from placement of order and the receipt of the cancellation request.

Once your order is processed, changes and cancellations are no longer possible.

 

Returns 

Returned Goods

Goods deemed returnable are done so at our discretion except where it is a result of our failure to supply the relevant goods in accordance with the order. We will replace any customised item that is faulty but otherwise we do not offer any returns or refund on customised items. Our aim is to provide 100% customer satisfaction, so if this is the case you must contact us within 7 days of delivery and provide clear evidence of the defect. If we are satisfied that there is a defect in the garment provided we will endeavour to resolve the issue by way of a replacement or full refund. 

Faulty goods should be returned to us within 14 days of receipt for investigation. Please be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded delivery service when returning goods.

 

Delivery

We currently offer FREE Standard delivery for orders of £150 or more!

Non UK-Mainland & remote areas are exempt from this offer and normal rate apply.

Delivery times are based on no hold ups from the time the order was placed.

 

Delivery Options:
Economy Delivery: £4.99 15-20 Days (Estimated Delivery)
Standard Delivery: £5.99 10-15 Days (Estimated Delivery)
Express Delivery: £6.99 7-10 Days (Estimated Delivery)

 

Non UK-Mainland & remote areas are set at a flat rate as follows:
Standard Delivery: £25 0-5kg 7-10 Days (Estimated Delivery)
Standard Delivery: £30 5-10kg 7-10 Days (Estimated Delivery)
Standard Delivery: £35 10-20kg 7-10 Days (Estimated Delivery)

Collection:

Collection is currently unavailable for our customers unless agreed in advance.

 

Goods on the way!

After dispatch the parcel is with our courier and on its way to your door, we use DPD & Royal Mail for our UK Deliveries. DPD will notify you on the morning of your delivery with a 1 hour window slot for delivery, this is great feature to ensure someone is at home to sign for the delivery. Failing that they also offer options via their website to leave items in a safe place or with a neighbour. You can also simply reschedule for another day if that current day isn't ideal.

 

If you are not in to receive the order and don't have access to a mobile, they will post a card through your letterbox and state they will try again the following day, they will also offer you other options on the card which you may need to access the internet to change.

 

If they are unable to deliver the goods then they will be returned to our unit and you will need to pay again to reschedule a new delivery date.

 

Worldwide Delivery:

Currently we do not offer worldwide delivery but it is something we are looking into offering to our customers in the near future.